Returns & Exchanges - Pro Team Sports

ONLINE RETURNS

We are happy to accept returns for product purchased from our website based on the following criteria:

You can provide us with a proof of purchase.
The product is returned within 30 days from the date of purchase (or 7 days for faulty goods).
The product is in as new condition with swing tags attached (if applicable).
See full conditions below for "change or mind" and "faulty goods".

Please download and complete our Returns Slip below to ensure we can process your return as quickly as possible. Please include this form in your return, and post your return to the address outlined at the bottom of the form.

Pro Team recommend sending returns via a registered post service as we do not accept responsibility for lost items.

CHANGE OF MIND

Unfortunately, we cannot offer refunds if you change your mind about your purchase, however we will happily exchange the item. If the item is being returned because you have changed your mind (i.e weren’t happy with your choice of colour or size etc) we ask for you to cover the cost of returning the item back to us. However, we will happily cover the cost of shipping the new item back to you, excluding bulky good items and international orders. Please choose carefully and if you are unsure please contact our customer service team on 08 7320 3232.

30 DAYS

NO REFUND

EXCHANGE OR E-GIFT

RETURN SHIPPING COST IS NOT COVERED

FAULTY GOODS

In the event that products are faulty, we can provide you with a refund within 7 days of purchase. Manufacturer’s warranties may apply for any products purchased and returned for a claim after our 7 day refund policy expires, as a result the purchase may require assessment by the manufacturer before we can satisfy or help you satisfy a warranty claim. Please check any documentation that came with your product for information on warranties.

If the item is damaged, defective or we have shipped the incorrect item, we will gladly cover the shipping costs for the return as well as shipping a new item back to you. Please contact our customer service team on 08 7320 3232 and have your order number on hand.

7 DAYS

REFUND AVAILABLE

EXCHANGE OR E-GIFT

ALL SHIPPING COSTS COVERED

Cancellation and returns

Our returns policy is available at www.proteam.au/policies/returns. Some goods, including specially-ordered custom-made goods are non-returnable unless a warranty or guarantee is breached. Subject to Australian Consumer Law, customers may be required to pay for any costs we incur as a result of any change of mind order cancellations or returns (for example, handling/transport costs or any re-stocking fee charged by our supplier).

We reserve the right to cancel any order (in full or part) where: (i) you are in breach of your payment obligations to Proteam; (ii) Proteam reasonably suspects that you are purchasing goods for the purposes of resale or resupply; (iii) Proteam becomes aware after order confirmation that the good is out of stock; or (iv) there has been a genuine pricing or product description error by Proteam or its supplier. We will refund any amount already paid in respect of any cancelled order (and in the case of part cancellation of an order, we will refund the amount paid that relates to the cancelled portion of the order).

Trade account returns/exchanges

If you’re an account customer and presenting goods for return or exchange, a copy of the original invoice must be presented in-store along with the goods to arrange an account credit.

Commercial quantities are not generally available for change of mind returns or exchanges.

Online purchases/exchanges

Online purchases can be returned either in-store with the tax invoice or by contacting our Customer Support team at customerservice@proteam.au

Exceptions

Unfortunately we cannot offer a change of mind refund or exchange on the following items:

These products can still be returned if they are faulty, not fit for purpose or do not match the sample or description.

Other returns/exchanges

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You’re entitled to a replacement or refund for a major failure, and to compensation for other reasonably foreseeable loss or damage. You’re also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality but the failure does not amount to a major failure.

We will accept product returns and provide you with a replacement, refund or repair where:

We recommend you retain your receipt, as we may require proof that you purchased the product from us. Our Team Members will be able to advise you whether a refund, exchange, repair or replacement is available, and may record your proof of identification when processing a return without proof of purchase.

PayPal

Returns can be made in-store or over the phone through Customer Support. Goods purchased using PayPal must be returned via the original payment method. If for any reason the system declines the return, an alternative tender will be offered.

Zippay and Afterpay

Goods purchased using Zippay and Afterpay must be returned via the original payment method. If for any reason the system declines the return, an alternative tender will be offered.

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